Frequently Asked Questions
Everything you need to know about bringing luxury home.
What are your standard shipping timeframes?
Delivery times vary based on item size and stock availability. In-stock smaller items typically arrive within 3-5 business days, while large furniture pieces requiring white-glove delivery may take 2-4 weeks.
Do you offer international delivery?
Yes, House of Isabella ships worldwide. Shipping costs and duties are calculated at checkout based on your destination and the weight of the items in your cart.
What is your return policy for furniture?
We offer a 14-day return window for most items. Products must be in their original packaging and unassembled. Please note that bespoke or made-to-order items are non-returnable.
Can I request fabric samples before purchasing?
Absolutely. We understand the importance of texture and color in your home. You can request fabric swatches for our upholstered ranges by contacting our concierge team.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you spread the cost of your investment pieces.
How can I track my furniture delivery?
Once your order is dispatched, you will receive a tracking link via email. For large furniture items, our specialized courier will contact you directly to schedule a convenient delivery window.